Accessibility Statement

Mountain Convenient Care is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying relevant accessibility standards to our website.

Standards

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, where feasible for a small practice marketing site. This includes efforts related to:

• Keyboard navigability and visible focus states
• Meaningful link text and heading structure
• Alternative text for informative images when provided
• Sufficient color contrast in brand styling
• Clear form labels and error messaging
• Skip-to-content and landmark navigation where supported by the site theme

Limitations

Some third-party embeds (such as maps, patient portal pages, or future scheduling widgets) are outside our direct control. We work to choose and configure tools thoughtfully and welcome feedback if an embedded experience creates a barrier.

Content such as PDFs (for example, new patient paperwork and the Notice of Privacy Practices included in that packet) will be provided in accessible formats when possible; if a document is difficult to use, contact us and we will help provide the information another way.

Feedback

If you encounter an accessibility barrier on mountainconvenientcare.net (or any Mountain Convenient Care web property), please let us know:

• Phone: (828) 369-0359
• Mail: Mountain Convenient Care, 106 Frogtown Lane, Franklin, NC 28734
• Web: Use our contact page (please do not include PHI)

Please include the page URL and a brief description of the issue. We will make reasonable efforts to respond within one business day and to remediate problems as quickly as practicable.

In-Person Access

If you need assistance related to your visit at our Franklin clinic — including communication preferences — call (828) 369-0359 in advance when possible so we can prepare. Bilingual care is available in English and Spanish.

This statement was last reviewed on August 7, 2026, and will be updated as the site evolves.