Patient Resources
Patient Information
New and existing patient information for Mountain Convenient Care in Franklin, NC — accepted insurance, self-pay options, patient portal access, new patient forms, and more.
New Patients
Welcome to Mountain Convenient Care. We are accepting new patients in Franklin, NC, and we are glad you are considering us as your medical home.
What to expect at your first visit: We will review your health history, current medications, concerns, and goals. Please arrive a few minutes early so we can complete registration. Visits are unhurried by design — come ready to talk about what matters most to you.
New patient paperwork: Please complete the packet before your first visit and bring it with you (or upload it through the patient portal if you are prompted). The packet includes our Notice of Privacy Practices.
Download New Patient Paperwork (PDF)
What to bring:
- Completed new patient paperwork
- Photo ID (driver’s license or state ID)
- Insurance card(s), if applicable
- A list of current medications (name, dose, and frequency)
- Relevant records or recent lab results, if you have them
- A payment method for any copay, deductible, or self-pay balance
Transferring records: If you are changing providers, contact our office at (828) 369-0359 and we will help you request records from your previous clinic. Fax for clinical correspondence: (877) 673-6691.
New patients can call (828) 369-0359 during office hours (Monday–Friday, 8:00 AM–5:00 PM) to schedule. Care is available in English and Spanish.
Insurance
We work with major insurance carriers and offer self-pay options for uninsured patients.
Plans we commonly accept:
- Blue Cross Blue Shield
- Medicare (multiple plans)
- UnitedHealthcare
- Humana
- Cigna
- Healthy Blue
- AmeriHealth Caritas
- TRICARE
- MedCost
Other plans may be accepted — please call (828) 369-0359 before your appointment so we can help verify your specific coverage. Coverage details change, and verification protects you from unexpected balances.
Note: Medical aesthetics and weight-loss management programs are typically cash-pay and may not be billed like a standard primary care visit. Ask us to clarify what applies to the service you need.
In-Office Labs
When lab work is done in the office, specimens are processed through Quest Diagnostics. Quest Diagnostics bills separately from Mountain Convenient Care. Please verify with your insurer (and with our office if you have questions) that your plan covers Quest Diagnostics lab services, so you are not surprised by a separate statement.
Self-Pay & Cash-Pay
Self-pay patients are welcome. If you do not have insurance — or if you prefer to pay directly for certain services — call the office to discuss fees before your visit. Transparent conversations about cost are part of respectful care.
Patient Portal
Use our secure patient portal to message the practice, view records, request refills, and review appointment history:
For new appointment scheduling, please call (828) 369-0359. The portal complements — but does not replace — calling the office when you need to be seen.
Prescription Refills
Please submit refill requests through the patient portal or by calling (828) 369-0359. Allow 48–72 business hours for processing. Do not wait until you are out of medication to request a refill when possible. Controlled substance policies and clinical review requirements may apply.
Privacy / HIPAA
Mountain Convenient Care is committed to protecting your health information in accordance with HIPAA. Our Notice of Privacy Practices is included in the new patient paperwork (PDF). Please review it with the rest of the packet before your first visit.
Do not include protected health information (PHI) in website emails or messages. Use the patient portal or phone for clinical details.
Questions about privacy practices can be directed to the office at (828) 369-0359.
Practice location: 106 Frogtown Lane, Franklin, NC 28734
Frequently Asked Questions
Are you accepting new patients?
Yes. Mountain Convenient Care is accepting new patients in Franklin, NC and the surrounding Western North Carolina area. Call (828) 369-0359 during office hours to schedule.
What are your office hours?
We are open Monday through Friday, 8:00 AM to 5:00 PM. We are closed Saturday and Sunday. For medical emergencies, call 911.
Do you offer care in Spanish?
Yes. Care is available in English and Spanish. Jodi Balderrama, FNP, is bilingual and the practice is intentional about clear communication for every patient.
What insurance do you accept?
We work with major insurance carriers including Blue Cross Blue Shield, Medicare (multiple plans), UnitedHealthcare, Humana, Cigna, Healthy Blue, AmeriHealth Caritas, TRICARE, and MedCost. Other plans may be accepted — please call (828) 369-0359 to verify your coverage before your visit. Medical aesthetics and weight-loss programs are typically cash-pay. In-office labs are processed through Quest Diagnostics, which bills separately — lab coverage should be verified as well.
Where is the clinic located?
Mountain Convenient Care is located at 106 Frogtown Lane, Franklin, NC 28734. Fax for clinical correspondence: (877) 673-6691.
Do I need to complete paperwork before my first visit?
Yes. Please download the new patient paperwork, complete it before your appointment, and bring it with you. You can also finish intake in the patient portal when prompted.