Privacy Policy

Last updated: August 19, 2026

This Privacy Policy describes how the Mountain Convenient Care website (the “Site”) handles information collected online. It is a general healthcare-oriented website template provided for transparency and is not legal advice. It is also not a substitute for our HIPAA Notice of Privacy Practices, which governs protected health information (PHI) in the clinical setting and is included in our new patient paperwork (PDF).

Practice contact: Mountain Convenient Care · 106 Frogtown Lane, Franklin, NC 28734 · Phone (828) 369-0359 · Fax (877) 673-6691

Information We Collect on the Website

Depending on how you use the Site, we may collect:

• Contact details you choose to send when you email the practice from the Site (such as your name, email address, and message)
• Technical data automatically collected by our hosting provider (such as IP address, browser type, device information, pages visited, and timestamps)
• Analytics data if privacy-focused analytics is enabled for the Site

We do not ask you to submit PHI through public website contact forms. Please do not include diagnoses, medication lists, lab results, Social Security numbers, insurance ID numbers, or other sensitive clinical details in website forms. Use the patient portal or call the office for clinical communication.

How We Use Website Information

Information submitted through the Site may be used to:

• Respond to inquiries and appointment requests
• Route messages to the appropriate practice staff
• Improve website performance and content
• Monitor aggregate traffic patterns (when analytics are enabled)
• Maintain the security and integrity of the Site

We do not sell your personal information.

PHI and Clinical Records

Clinical records and PHI are handled through our practice systems and patient portal under HIPAA and related regulations. This website privacy policy does not replace those obligations. For questions about medical records or the Notice of Privacy Practices, contact the office at (828) 369-0359.

Cookies and Analytics

The Site may use essential technologies required for hosting and security. We may also use privacy-focused analytics designed to measure traffic without invasive advertising cookies. When that kind of analytics is active, it typically collects aggregated, cookieless usage statistics such as page views and referrers.

If we add other cookies or tracking tools in the future, we will update this page.

Third-Party Services

The Site may link to or integrate with third-party services, including:

• Hosting and content delivery (for example, Cloudflare)
• Patient portal / EHR-related systems (for example, eClinicalWorks portal links)
• Mapping providers (for example, Google Maps embeds)
• Form or lead-routing services used to deliver messages to the practice

Those services have their own privacy practices. Following an external link or loading an embed may allow the third party to collect data according to its policy.

Data Retention and Security

We retain website inquiry information only as long as needed to respond and maintain ordinary business records, unless a longer period is required by law. We use reasonable administrative and technical safeguards appropriate for a small practice website; no method of internet transmission is completely secure.

Your Choices

You may:

• Contact us to correct or update information you submitted through a website form
• Choose not to submit optional form fields
• Use phone or the patient portal instead of website forms for clinical matters
• Disable non-essential browser features where applicable

Children’s Privacy

The Site is not directed at children under 13, and we do not knowingly collect personal information from children under 13 through website forms.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when revisions are posted. Continued use of the Site after updates constitutes notice of the revised policy for website-related information practices.

Contact for Privacy Questions

For website privacy questions, contact Mountain Convenient Care at (828) 369-0359 or by mail at 106 Frogtown Lane, Franklin, NC 28734. For HIPAA / Notice of Privacy Practices questions related to clinical records, review the notice in the new patient paperwork or ask for the practice’s privacy contact when you call.